Responsibilities

־            Responsible for providing Contractual Service Agreement implementation & oversight for the CSA Leader, Customer retention, & satisfaction;

־            Own P&L responsibility for portion of CSA portfolio; deliver OP Plan commitments and drive growth;

־            Customer advocate, understand customer CTQs & implement site-specific initiatives to improve profitability for both Customer and Corporate;

־            Increase bonus achieved & mitigate liquidated damages;

־            Coach, Counsel and Manage a team of direct report CPMs;

־            Manage client/owner relations via site personnel;

־            Function as focal point for interaction with I&FS, I&RS, GEEPI, EE and all ES P&Ls to ensure timely outage service & parts delivery;

־            Serve as Project Manager for key events/outages as required;

־            Coordinate site interface with Prod Svc (support & warranty issues), vendor purchasing, affiliate workforce & business programs;

־            Drive Six Sigma concept, leveraging projects that drive customer cost savings & increase customer revenue;

־            Respond to all requests for contract data & clarification from the customer;

־            Work closely with CSA Leader in setting goals & objectives;

־            Develop staffing/pipeline, training needs & resource allocation;

־            Support site financial & contract reviews.

Requirements

־            BS degree in Engineering (or equivalent technical degree);

־            Minimum 5 years of power generation related experience;

־            Gas & Steam Turbine experience;

־            Demonstrated communication and organizational skills;

־            Strong business, financial and technical skills;

־            Demonstrated management and negotiation experience;

־            Prior profit & loss responsibility;

־            Total plant system equipment knowledge;

־            Proficiency with computer tools and programs.

Desired

־            Contractual Services experience;

־            Experience working with I&FS, I&RS, GEEPI and/or Product Service;

־            Project Management Skills.